What are your shipping options?

• We offer standard and expedited shipping options. Shipping costs will be calculated at checkout based on your location and chosen method.

How long does shipping take?

• Shipping times vary depending on your location. Generally, domestic orders take 3-7 business days, while international orders may take longer.

Do you offer international shipping?

• Only Canada & United Kingdom are available at the moment.

How can I track my order?

• After your order is shipped, you will receive a tracking number via email to monitor its progress.

What is your return policy?

• Due to the nature of our products all sales are final, and we do not accept returns or refunds. Please choose your items carefully before purchasing.

What if I receive a defective or incorrect item?

• If you receive a defective or incorrect item, please contact our customer service within 2 days of delivery for assistance.

How do I choose the right size?

• We provide a size chart on our website. We recommend checking the measurements carefully before placing your order.

What if I’m between sizes?

• If you're unsure, consider the fit and style of the garment. You may want to size up for a looser fit or size down for a more fitted look.

How should I care for my clothing?

• Each garment comes with specific care instructions. Generally, we recommend washing in cold water and hanging to dry to maintain the quality.

What is the Residual event system?

• The Residual event system includes exclusive product drops with collectible items tied to specific themes, added to every order.
• Each collection release is called an “event,” featuring a limited selection of rare, collectible items that remain exclusive to the event and cannot be obtained once it concludes.

How often do events occur?

• Events/releases will happen periodically. Stay updated by following us on social media and subscribing to our newsletter.

Are event collectibles exclusive?

• Yes, each collectible is exclusive to the event and unavailable once the event ends.

What are Artifacts?

• Artifacts by Residual are exclusive collectible items included with every drop. For this current event, they are custom-designed blotter tabs (3x3 perforated sheets, 9 tabs total) featuring artwork inspired by the LSD kiss theme. These collectibles are housed in premium 3D-printed Residual capsules, adding a unique and personal touch to each order.

How do I earn rewards and bonuses?

• When posting on Instagram, tag us by using @RESIDUAL.CO
• When posting on TikTok, tag us by using @RESIDUALSTUDIOS

For a chance to earn exclusive rewards like collectibles, discounts, and features, choose 2 hashtags:

#RESIDUALMALWARE #RESIDUALSPYWARE #RESIDUALSUCKS #RESIDUAL

Can I earn rewards multiple times?

• Yes, you can earn rewards with every post. Keep tagging us to increase your chances!

How will these rewards be processed?

• Rewards will be delivered via direct message or email. If you earn a reward, we’ll contact you with details on how to claim or receive it.