Refund policy

Refund and Return Policy

Effective Date: 11/20/2024

Residual Studios LLC follows a no-refund and no-return policy, so please read the following terms carefully before completing your purchase.

Final Sale

All purchases are final. We do not accept refunds, returns, or exchanges for any reason.

It is the customer’s responsibility to verify that all order details, including product selection, shipping address, and payment information, are correct before submitting the order.

Damaged or Defective Items

Although every product is inspected for quality, If you somehow receive an item that is damaged or defective, please contact us at business@byresidual.co within 2 days of receipt of your order. We may ask for photos of the damage or defect to assess the situation.

If deemed valid, we may offer a replacement for damaged or defective items at our discretion, subject to availability.

Incorrect Items Received

If you receive an item that is not what you ordered, please contact us immediately at business@byresidual.co within 2 days. We will assist in resolving the issue, which may include providing a replacement or store credit.

Customer Responsibility

The customer is responsible for ensuring that the shipping and billing information is accurate before placing the order.

Residual Studios LLC is not liable for incorrect orders due to errors made by the customer, including but not limited to incorrect addresses or product selection.

Exchange Policy

We do not offer exchanges on any purchases. Please be certain of your selection before finalizing your order.

For any issues, please contact us at business@byresidual.co